Privacy Policy

1. Introduction

Envo Facilities Limited ("Company", "we", "us") is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy outlines how we collect, use, process, and protect your personal information in accordance with applicable data protection laws, including the United Kingdom Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information through various means to provide you with effective facilities management services:

Personal Information: Name, email address, phone number, business address, and job title provided when requesting services
Facility Information: Details about your premises, building specifications, and service requirements
Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
Communication Data: Records of correspondence, enquiries, and service communications
Technical Data: IP address, browser type, device information, pages visited, and website usage patterns through cookies and analytics
Health and Safety Data: Any information regarding hazards, emergency procedures, or special requirements

3. How We Use Your Information

We process your personal information for the following purposes:

To provide, maintain, and improve our facilities management services
To process service requests, quotations, and contracts
To process payments and manage invoicing
To communicate with you regarding services, updates, and support
To comply with health, safety, and legal obligations
To maintain business records and audit compliance
To improve our website functionality and user experience
To send periodic updates and marketing communications (where you have consented)
To investigate and resolve disputes or complaints

4. Data Protection and Legal Basis

Your data is processed on one or more of the following legal bases under GDPR:

Contract Performance: To fulfill our service agreements with you
Legal Obligation: To comply with health, safety, and tax regulations
Legitimate Interest: For business operations, fraud prevention, and service improvement
Consent: For marketing communications (only when you have opted in)

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and secure data storage.

5. Your Rights

Under GDPR and UK data protection law, you have the following rights regarding your personal information:

Right of Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data (right to be forgotten) under certain circumstances
Right to Restrict Processing: Request limitation on how your data is used
Right to Data Portability: Request your data in a portable format
Right to Object: Object to processing based on legitimate interests or marketing
Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details provided in Section 6.

6. Contact Information and Data Subject Requests

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your data is processed:

Email: info@envofacilities.com
Phone: +44 7467 243979
Address: Newcastle, UK

We aim to respond to all data subject requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.